Case Study

Happier Employees Just what the Doctor Ordered

As an early-adopter, a health system recognized the value of benefits administration and human capital management prior to its relationship with Banyan. It had previously initiated work with another vendor and employed this system for several years. After learning of rampant employee dissatisfaction with that solution, recognizing the system’s lack of accuracy, long lead-time necessary for reporting requests, and general non-intuitive nature, the organization conducted a full RFP process to locate a partner that would provide better synergy.

Banyan successfully replaced the entrenched administrative system in 2008 and since has received strong, positive feedback through annual employee surveys based on the easy-to-navigate enrollment process, administrator reporting suite which provides on-demand ad hoc reporting capabilities and intuitive benefits confirmation statement that assists in ensuring accuracy. The client also automated its total compensation statements through HR@hand which is credited with furthering general employment satisfaction.