Case Study

Outsourcing Saves

A large professional association conducted a national vendor search in 2009 to replace its existing health and welfare administration services partner. Banyan was identified as the industry leader among the fourteen organizations solicited. Working with a national consultancy to manage the RFP process, the client selected Banyan’s solution based on overall service enhancements, capabilities offered to member organizations for self-service, seamless call center integration between the client and Banyan staff, and transparency in program management. Banyan provided quantifiable improvement in key categories while additionally providing cost savings over the incumbent vendor.